Find the specific product driving your refund rate up

A blended refund rate hides the one SKU quietly causing most of it. This breaks refund rate down by individual product and category, compared to the previous period, and flags products with a rising rate as a likely quality issue.

AnalyticsData AnalystEcommerceQuick setup1 step1 output

Report

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What it does

Tracks refund rate broken down by individual product and category from real order line items, compared against the previous period and flagged when a product's rate is rising.

You get

a refund rate report by product and category

How it works

Find the most refunded products

build_insights_report

Refunds as a percentage of orders for the top 20 products by refund count over 90 days, compared with the prior 90 and grouped into categories. Flags any product over 8% and any that rose more than 3 points.

Produces:Report

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