The one number your CS team should check every Monday

By the time an account churns, it's too late to save it. This tracks the count of accounts whose engagement has already dropped materially, so CS gets the warning while there's still time to intervene.

AnalyticsData AnalystB2BSaaSQuick setup1 step1 output

Report

Report produced by this recipe.

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What it does

Counts and trends accounts whose engagement has declined past a material threshold, giving customer success one headline early-warning number instead of digging through individual account histories.

You get

an at-risk accounts count and trend

How it works

Count accounts going quiet

build_insights_report

A weekly count of accounts where active users fell 30% or more against the prior 8 weeks, or the main user has not logged in for 14 days, or a high priority ticket was raised in the last 30 days. Adds a watch list for 10% to 30% drops and the subscription revenue at risk.

Produces:Report

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In the words of50+ live tenants.

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COO, FieldsUSA

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Co-founder, Hoperfy

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