See whether your NPS is trending up because of promoters or fewer detractors

A rising NPS number can hide two very different stories: more promoters, or just fewer detractors. This decomposes the score into all three groups over time, so you know which one is actually moving.

AnalyticsData AnalystallQuick setup1 step1 output

Report

Report produced by this recipe.

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What it does

Tracks NPS score over time from real feedback_submitted events, decomposed into promoter, passive, and detractor counts so the driver behind any trend is visible.

You get

an NPS trend report with promoter/passive/detractor breakdown

How it works

Score NPS each month

build_insights_report

Monthly counts of promoters scoring 9 or 10, passives on 7 or 8 and detractors at 6 or below from NPS survey responses, with the resulting score, a 90 day rolling average, a year over year overlay and industry benchmarks.

Produces:Report

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