What it does
Quarterly, generates an AI-personalized snapshot of a customer's usage, outcomes, and value delivered - surfaced via email, an in-app dashboard, and an optional CSM-shareable PDF.
You get
a quarterly
shareable value snapshot the customer can use internally
How it works
Total up the quarter
create_ai_attributeAt quarter close, per account: usage against last quarter and against similar accounts, outcomes and milestones reached, ROI where the data allows, how many new users and teams came on, and anything notable such as a first use of a feature or a benchmark passed.
Pick who should get it
Create SegmentPaying accounts at least 90 days old, with real usage last quarter and a churn risk score under 60. Barely active and at risk accounts are left out, because a celebration email lands badly there.
Write the quarter in numbers
Generate ContentThe subject line carries the headline number, for example hours saved. The body leads on that figure, adds three or four supporting metrics with the direction of travel, calls out notable moments, sums up team impact, and offers the same thing as a PDF. Sent by a named CSM, celebratory but factual.
Show it in the app too
create_personalizationThe same snapshot on the admin dashboard for the 30 days after quarter close, with an export to PDF button so they can pass it around internally.
Send three days after close
Create JourneyRuns every quarter. The email goes out three days after quarter end so late data settles, the in app version switches on the same day, and on day 14 anyone who engaged is offered a deeper review with their CSM, or an advocacy ask if the numbers are strong. Each quarter is its own run and closes after 60 days.
See if the report earns renewals
Build DashboardSends per quarter, open rate, how often the PDF gets exported, how renewal rates compare between accounts that opened it and those that did not, and where CSMs saw it cited in a renewal conversation.
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