Score churn risk before it shows up as a cancellation

Most churn prevention starts too late, after the user has already decided. This scores risk with AI, alerts the CSM, and fires re-engagement while there's still time to change the outcome.

Marketingjourney-builderSaaSAdvanced7 steps7 outputs

+3 more

Attribute Segment Workflow Content Asset Journey Report Dashboard

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What it does

Runs AI-derived churn risk scoring, alerts CSMs on at-risk accounts, fires automated re-engagement, and measures retention outcomes.

You get

AI-scored churn risk with CSM alerts and automated re-engagement

How it works

Score churn risk

create_ai_attribute

A churn risk score built from falling engagement, the tone of support tickets, and which features have gone unused.

Produces:Attribute

Split into low, medium and high

Create Segment

Three risk buckets off that score.

Produces:Segment

Tell the CSM about high risk

Create Workflow

When a user crosses the high risk threshold, their CSM gets a Slack message carrying the context behind the score.

Produces:Workflow

Write the win back emails

Generate Content

Emails that point to a feature they are missing, share a customer success story, and remind them what they are paying for.

Produces:Content Asset

Reach medium risk first

Create Journey

Medium risk users get those emails automatically, before the account needs a CSM to step in.

Produces:Journey

Compare churn by risk tier

build_retention_report

Churn rate by risk tier and by which intervention the user received.

Produces:Report

See if the saves are working

Build Dashboard

Risk distribution, how often an intervention works, and the net effect on retention.

Produces:Dashboard

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