Know which calls need a manager's attention without listening to all of them

From the transcript once the recording lands: who talked and for how long, every objection with its quote, timestamp and category of price, timing, competition, a missing feature, authority or trust, how sentiment moved through the call, the buying signals with quotes, how many discovery questions were asked, and an at risk score combining all of it.

For calls over the at risk threshold: the rep, the account, the deal value and stage, the three worst objections with the quotes, the talk ratio flagged if the rep spoke for more than 65%, and a link that jumps to the right point in the transcript. Written to coach, not to punish.

When a recording becomes available it computes the insights, writes them onto the meeting and links them to the deal, posts the manager alert and raises a 24 hour review task once the at risk score reaches 70, and creates a high priority follow up task when the buying signals are strong and nothing is scheduled.

Talk ratio per rep over 30 days, flagging anyone outside 40 to 55%, the five most common objections across the team and per rep, discovery question counts with anyone under five per call flagged, at risk calls by rep and week, and the calls with the densest buying signals as listen back examples.